Frequently Asked Questions

We are a Licensed, Bonded, Insured, and Lead Certified Company.

We are not afraid to display our license information.

By Oregon Law, you are required to show your CCB Licence on all marketing information.

Here is ours:

OR CCB 195452

LBPR 195452

Bonded for $15,000

Insured for $1,000,000

Workers Compensation for our workers

For residential work, more and more homeowners and tenants are choosing to use painting contractors rather than doing the work themselves. This is to save time and labor, and to achieve the best possible job.

When assessing a paint job, the potential do-it-yourselfer should consider such things as:

• How much surface preparation is needed and will I have the time to do it?
• Will I be able to do the more demanding aspects of the job such as climbing ladders, moving furniture, etc.?
• Will I be able to live with a room or area left unfinished when I am called away, return to my regular job, etc.?

When considering which contractor to utilize, be sure to do or determine each of the following:

• Talk with several contractors and get quotes from each. Ask about insurance and bonding.
• Determine what will be done for each type of area (any wood trim, stucco, aluminum siding, walls of each room, etc.) for:
  • Surface preparation
  • Priming; what primer (type and brand) will be used?
  • Finish coat: Type of paint and brand, where the brand fits into the manufacturer's line (premium, first, second, economy, contractor's grade, etc.), and how many coats?
• For exterior work, what will be done to protect plantings? For interior work, what will be done in regards to moving and/or protecting furniture?
• When will the work be started? Finished? How many painters will be working on the job? What will the remedy be if the job is not completed on time?
• What is the warranty on the work? What is the length of time, the type of failures covered, and the remedy if there is a paint failure?
• Get names of previous customers from each contractor as references, and contact them to get their recommendation.
• Note whether the contractor was courteous and business-like, punctual with appointments or in returning phone calls, quality-oriented, experienced, and generally interested in doing business with you.

Once you have all of this information on each contractor and their asking price, you can use it to make an informed decision on which one to choose for your job.

We have been in the painting industry for more than 17 years.

We are not a company built on 2-3 years worth of experience calling ourselves painters.

We have painted many different structures in the Portland Metro Area, including Commercial and Residential.

We have many happy customers who are more than willing to give us commendations for our work.

We are a customer service driven company where our Customers are our Top Priority!

Proper materials are the key to successful do-it-yourself renovations. Painting projects, from retouching stains to creating an entirely new color scheme, are among the most common, easiest, and fastest renovations. For best results, homeowners need to choose between two basic types of paint: oil-based and latex.

Painting Basics

Before deciding which paint to use, homeowners need to consider the differences between exterior and interior paints. Oil-based and latex paints are both available in exterior and interior varieties. Interior paints are highly stain-resistant and can be scrubbed. They are also easy to touch up and provide good coverage over stains. Exterior paints are formulated to be resistant to fading and mildew, and they can expand and contract with different weather conditions. Because exterior paints are semi-porous they are less likely to flake, but if the surface is not properly prepared, they can crack and peel easily.

To prepare a surface for repainting, it should be clean and primed. Primer is a preliminary coating that evens out the surface, covers heavy stains, and allows paint to stick properly and evenly. If the new paint is a radically different color than the old or the two paints are different types, primer is vital to insure a successful project. If the colors are similar, the wall is sound, and the paint type is the same, priming may not be necessary.

Both oil-based and latex paints are available in different price ranges. Generally, more expensive paint is of a higher quality and will provide better coverage with less peeling, flaking, or fading. Price should never be used as the solitary factor for a decision, however. Projects should be evaluated individually for the best paint to achieve the desired result.

Oil-Based Paints

Oil-based paint has a high gloss, shiny finish. It is durable and stain resistant, making it an excellent choice for areas that are susceptible to frequent stains, such as kitchens, bathrooms, and household trim. The paint is slow-drying (12 – 48 hours), and is easily marred before it is dry. Because of the glossy finish, imperfections are easily noticed. Additionally, oil-based paint emits flammable fumes and spilled paint is difficult to clean up. Paint thinner or other solvents are necessary for cleaning brushes, spills, and other mishaps. If the painting surface is not well prepared, oil-based paint flakes. To determine if old paint is oil-based, break off a chip and try to bend it: if it snaps readily, it is oil-based paint.

Latex / Acrylic Paints

Latex paint is popular with amateur painters and do-it-yourselfers because it is easy to use and cleans up readily with soap and water. Acrylic resins in the paint provide even coverage and emit less odor than oil-based paints. Because it is thin, latex paint readily shows brush strokes, but it dries in only a few hours and multiple coats can be applied in a single day. On the other hand, latex paint takes weeks to properly cure and is easy to stain and damage during that time. Latex paint is available in a variety of finishes, from flat paint (no gloss) to a high gloss finish, and homeowners can choose different finishes to add texture and contrast to a project. A chip of latex paint will bend rather than snap, but always consult a painting professional if there is any doubt about the type of paint.

While all paints share certain qualities, oil-based and latex paints are distinctly different, and homeowners should base their selection on the qualities needed for a specific project. By understanding the differences between paints and choosing the best one for the job, even the most difficult painting project can potentially become a masterpiece.

Our Warranty

3-year warrany - professional workmanship

When you undertake a major expense, as a house painting job can be, you should feel confident that someone will be there to pick up the ball if something goes wrong.

We, at Color Box Painting LLC, take great pride and care in creating long-lasting paint jobs. However, in an unlikely event that there is a problem with a painting job we did for you, you can call us and have the problem corrected.

FOLLOWING IS OUR WARRANTY POLICY:

Subject to the limitations set forth below, for a period of 36 months from the date the on the front of your contract, Color Box Painting LLC will repair peeling, blistering or chipping paint resulting from defective workmanship.

For this warranty to be effective, you must:

Retain a copy of the original contract.

Present evidence that all payment have been made in full upon completion.

Contact Color Box Painting LLC by phone, at (503) 989~7415, so that we can arrange for an inspection of your property, explain the nature and extent of the covered repairs and plan for performing on needed work.

Make the property accessible to us, to perform the repairs.

Color Box Painting LLC will:

Perform all of the covered repairs at no cost to you.

Perform any covered repairs to surface preparation as described in original contract.

Perform any covered repairs on specific areas where peeling and/or blistering has occurred.

An exact color match cannot be assured, as environmental conditions will affect the color of all paints over time.

What the Warranty does NOT cover:

Any work where the Color Box Painting LLC did not supply the paint materials.

Any work which was not performed by the Color Box Painting LLC or where a non-employee of Color Box Painting LLC has attempted to do surface preparation.

Any peeling or blistering that Color Box Painting LLC determines is the result of moisture intrusion problem. Properly applied paint will blister and peel, usually to bare wood, in areas where the substrate is exposed to a large amount moisture.
Inadequately ventilated interior rooms (kitchens, bathrooms, etc.) and leaking roofs, windows, gutters filled with debris are some of the usual moisture intrusion culprits.

Any horizontal surface or any surface that is the result of a structural design that permits moisture to collect. This includes, but is not limited to decks, railings, stairs, porches and roofs.

Varnished or natural finished wood surfaces.

Conditions that are the result of a failure in the paint itself. Including but not limited to, fading, chalking, flashing, and lapping.

The appearance of mildew, mold, or any other environmental conditions.

The appearance of cracks due to earthquakes or ground movement.

THIS LIMITED WARRANTY IS THE ONLY EXPRESS WARRANTY MADE BY COLOR BOX PAINTING LLC AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. THIS WARRANTY COVERS ONLY THOSE SERVICES PROVIDED BY COLOR BOX PAINTING LLC TO THE ORIGINAL PURCHASER NAMED ON THE FRONT OF THE JOB CONTRACT.